A lovely location to visit !( + for our coat hooks too!)

It is a joy to be able to visit on line the website of a new customer
who is interested in purchasing some of our swivel coat hooks.
In an effort to draw the world's attention to a rather lovely looking
place to visit in Dumfries and Galloway, 3-dhooks.com has pleasure
in highlighting what is clearly a well loved inn well worth a visit either to enjoy a drink in the bar, a meal in the restaurant or a characterful location where to rest your weary bones !
Here's the link we suggest visiting
http://www.gallowayarmshotel.co.uk/index.php

Holiday's over, work starts over, happy coat hook customers!

Let's hear it for great hook service!

Having returned from Toronto, jet lag more or less abated, 3-dhooks is back in full swing.

A very large load of hooks has just been sent off to Europe and in the UK retail customers
are returning for their seasonal coat hook purchases.  It is like clock work. Really very slow in the summer ( don't need hooks for beach wear!) and picks up in the autumn.  We have already sent three or four lots of swivel hooks out underlining their enduring popularity.  One happy customer just sent in her cheque saying the hooks were 'just what they wanted'.  Another emailed to say 'Thank you, we have received the lovely swivel hooks and a cheque for £XX will be in the post today or tomorrow.'   I like to hear such terms as lovely!  It gladdens the heart to know our hooks elicit such a friendly response.  Now we have the winter to look forward to and one wonders just who will come on to experience the 3-dhook service with a personal welcome and superb customer service!

America calling 3-dhooks. Your bronze coat hooks are wanted!

Every once in a while we receive demand from the USA direct rather than through our long time carrying agent Lee Valley Tools. ( I have to say we are especially proud that we work with Lee Valley, a top class outfit!).  Most recently a customer in South Carolina had purchased 10 simple 3-dhooks and a further 10
23 cm medium bullnoser 3-dhooks both from Lee Valley.  However as LV do not stock our Bronze Age
hooks, the customer, a self confessed hook nut, came direct to Scotland to fill his requirement for 10 bronze coat hooks.   A discussion ensued as it always does since the postage charge is rather high, and
the customer is left with the choice of proceeding or not.  We offered to bring them over to N America
within a few weeks as we would be visiting Toronto, but the need was more pressing, so we await the
decision at the time of writing.  All said and done, it is a cheery thought that a home in South Carolina

16 cm Simple Bronze 3-dhook

will sport 30 off 3-dhooks of which we are justly proud.  God bless America!  You are not done yet...

Younger Enterprises scores again with 3-dhooks

The Open Golf championship is swimming its way merrily here through the rain in St Andrews.
As my Irish grandmother would say..."God help them!".   No help is needed here, however, at Younger Enterprises as we scored another bulls eye on the satisfaction scale with a happy customer.  Her carpenter was called in to approve her choice of 3-dhooks for her newly refurbished bootroom.  The hooks are now up and she writes as follows:-

" The hooks look absolutely fantastic. I'll send you a photo once the builders are out. But I need one more of the smaller ones. Can you post and I'll send a cheque back? You should get my cheque for the others today latest sat as I posted it back last night."

How gratifying is that. One feels honoured to be of service to such an appreciative lady.   I'll post the
pictures when they finally arrive. 

Cross winds create hook pricing pickle..

One wonders how anyone copes in these highly fluid times with the decisions to be made about

sourcing of supplies and the pricing thereof.  China is getting more expensive but is still very  much

the low cost source for many goods.  One reads about large wage increases over there and that the

currency peg to the dollar is slipping to ease world economic tensions.... A recent quote for supply of our 3-dhooks was three times the previous amounts paid!  Goodness me how will the Germans so strict on pricing and worried about inflation cope with a trebling of prices?!  Answer is of course they would stop

buying and only the strictest control of costs govern where their business is allocated.

But what about manufacturing in the UK? Would love to do that and gain better control over production and much, much shorter lead times.  That is a nice solution to muse about but where is the manufacturing

base for relatively simple goods to which one can turn for a quote?  Any takers out there?  We are in

a pickle with this world so fickle and one wonders about closing shop as the struggle is overwhelming and the solution so cloudy.  Should 3-dhooks disappear off the market and with it a great idea, exports from the UK and local activity for delivery firms, accountant, book keeper, suppliers etc. 

Praise indeed- what better tonic for 3-dhooks?!

I have to say that there is nothing more rewarding for all one's hard work than receiving a great customer letter of appreciation.  Such a one arrived today as follows:-
  Hi Michael
The 2 bullnoser hooks arrived today, and are more beautiful than your website shows.  I can't wait to fit and start using them.
Cheque will be in tomorrow's post.
Many thanks for your prompt service, and very efficient correspondence.
I will certainly recommend you.
Regards
Julie
Thank you Julie and here's hoping your two new 28 cm Bullnoser 3-dhooks
live fully up to your expectations!

 

 

Gggggrrrrr! Coat racks vanish

Ever ready to create our customer's dream coat racks, we were delighted to obtain an indicated order for 2 fresh new coat racks for a new abode.  The customer, a charming lady who thrilled to our product offerings took a few days to review the items we had proposed.  I called to ascertain how she was getting
along with her choice, but un-beknownst ( what a word!) to her, her husband had already purchased a couple of off the peg racks in their new home, whilst she was closing down her old property.  Poor communications! Ahgggrrrr! Disappointed manufacturer!