Business has it's ups and downs. We normally rely on the trusty service provided by
Parcelforce to deliver in a timely manner to our customers up and down the breadth of the land. However, we just had a 'major' shock. A customer tapped in the wrong house number for the delivery, hitting a 4 instead of a 3. The package, a hefty item, was to our surprise, when alerted of a so far missing delivery, marked down in the track and trace facility as being "Refused by Addressee". Goodness me, horror of horrors. A week
later the forlorn package was returned to us at no cost ( that was the one positive of this event). One has to ask, why on earth with its data base they could not put two and two together and deliver across the road instead of going to the entire palaver of returning the perishing package to Scotland from down south. Anyhow, mindful of the hard times we volunteered to swallow the extra mailing and the customer was very grateful. Coat rack enjoyed the round trip but was deprived of a decent view as most traveling was done at night, not to mention the restriction of some some heavy packaging!
