Christmas cheer received for 3-dhooks from customers...

Snow at the home of 3-dhooks.com

It may be cold outside, but here at the home of 3-dhooks, there is a feeling of warmth and gratitude born out of our first class service to customers.  Here's what they had to say...

           "  Hooks arrived yesterday.  Cheque in post today.  We are really
           pleased with them; they are a beautiful and unique design*.  We
           originally ordered some from John Lewis but when they arrived they
            bland and were very poor quality so we returned them - hooks were
            screwed to the backplates and were rusting, and in one case incorrectly
            drilled so not a right-angles !! "  

                    Referring to the Royal & Ancient coat hooks we sell.

           "Thank you for your mails, and prompt attention!
           Just the type of dealing we like; rest assured cheque will be in your sae by
           return    Thank you so much for your help; really looking forward to the 

           post tomorrow now, and thank you for your advice on screws, had the 

           same experience on door fittings!"

Many thanks for the positive feedback.  We are looking forward to an exciting 2011

and perhaps will merge our business with another group to be able to carry on with

more 'muscle' and long term assurance!

Coat Racks with 3-dhooks please!

Just viewed the rack , looks perfect, thankyou . I feel so lucky to have a dedicated cloakroom, that i had to have the right coat racks... and now I"ve got them. other people angst about curtains... i trawled the internet for the right cloakroom hooks... you have provided them!

Great news as our campaign to afford customers real solutions to their hanging problems has generated demand for an 8 foot coat rack with shelf over to go into a new boot room for a Cheshire family.  They

 had been considering our hooks for some months and with winter upon us, decided to pull the trigger and order the coat rack, bespoke from Younger Enterprises.  Furthermore a specific Farrow and Ball paint was requested to create a smart looking rack which will incorporate a dozen 23 cm medium bullnoser 3-dhooks.  These coat hooks are just the ticket for their large family and should readily cope with the mound of items to be hung up.  What is more, the paint colour will perfectly offset the powder coated hook colour for a really smart effect. Can't wait to see how it looks and may I say how grateful I am to the customer for allowing a leisurely pace to turn the job around since I am in the second week of an

8 week recovery period following an eye operation. Merci beaucoup madame!

Hooks for Huntin', Shootin' and Fishin'.

The phone rang and an excited voice poured out a hurried story about seeing our 3-dhooks
in a fishing lodge on Mull... what a great idea they were, what a splendid job they did and could we
possibly send some asap to a farming estate in Dorset as the shooting season was about to commence
and the guns required more substantial hooks for their gear.  No problem.  Within a day, 15 kilos of
assorted 3-dhooks were on their way by 48 hour guaranteed delivery so that they would arrive on time
if not for the first shoot ( last w/e) then for sure in time to be put in place for the next week end party.


The multitude of uses to which these remarkable hooks can be put is clear for all to see.  Customers
are a cunning lot, quite capable of seeing just how they can turn 3-dhooks to their advantage.  We are
rewarded with orders from far and wide and enjoy the growth of the business on its own accord, by witness and word of mouth and never by advertising!

A lovely location to visit !( + for our coat hooks too!)

It is a joy to be able to visit on line the website of a new customer
who is interested in purchasing some of our swivel coat hooks.
In an effort to draw the world's attention to a rather lovely looking
place to visit in Dumfries and Galloway, 3-dhooks.com has pleasure
in highlighting what is clearly a well loved inn well worth a visit either to enjoy a drink in the bar, a meal in the restaurant or a characterful location where to rest your weary bones !
Here's the link we suggest visiting
http://www.gallowayarmshotel.co.uk/index.php

Holiday's over, work starts over, happy coat hook customers!

Let's hear it for great hook service!

Having returned from Toronto, jet lag more or less abated, 3-dhooks is back in full swing.

A very large load of hooks has just been sent off to Europe and in the UK retail customers
are returning for their seasonal coat hook purchases.  It is like clock work. Really very slow in the summer ( don't need hooks for beach wear!) and picks up in the autumn.  We have already sent three or four lots of swivel hooks out underlining their enduring popularity.  One happy customer just sent in her cheque saying the hooks were 'just what they wanted'.  Another emailed to say 'Thank you, we have received the lovely swivel hooks and a cheque for £XX will be in the post today or tomorrow.'   I like to hear such terms as lovely!  It gladdens the heart to know our hooks elicit such a friendly response.  Now we have the winter to look forward to and one wonders just who will come on to experience the 3-dhook service with a personal welcome and superb customer service!

America calling 3-dhooks. Your bronze coat hooks are wanted!

Every once in a while we receive demand from the USA direct rather than through our long time carrying agent Lee Valley Tools. ( I have to say we are especially proud that we work with Lee Valley, a top class outfit!).  Most recently a customer in South Carolina had purchased 10 simple 3-dhooks and a further 10
23 cm medium bullnoser 3-dhooks both from Lee Valley.  However as LV do not stock our Bronze Age
hooks, the customer, a self confessed hook nut, came direct to Scotland to fill his requirement for 10 bronze coat hooks.   A discussion ensued as it always does since the postage charge is rather high, and
the customer is left with the choice of proceeding or not.  We offered to bring them over to N America
within a few weeks as we would be visiting Toronto, but the need was more pressing, so we await the
decision at the time of writing.  All said and done, it is a cheery thought that a home in South Carolina

16 cm Simple Bronze 3-dhook

will sport 30 off 3-dhooks of which we are justly proud.  God bless America!  You are not done yet...

Younger Enterprises scores again with 3-dhooks

The Open Golf championship is swimming its way merrily here through the rain in St Andrews.
As my Irish grandmother would say..."God help them!".   No help is needed here, however, at Younger Enterprises as we scored another bulls eye on the satisfaction scale with a happy customer.  Her carpenter was called in to approve her choice of 3-dhooks for her newly refurbished bootroom.  The hooks are now up and she writes as follows:-

" The hooks look absolutely fantastic. I'll send you a photo once the builders are out. But I need one more of the smaller ones. Can you post and I'll send a cheque back? You should get my cheque for the others today latest sat as I posted it back last night."

How gratifying is that. One feels honoured to be of service to such an appreciative lady.   I'll post the
pictures when they finally arrive. 

Cross winds create hook pricing pickle..

One wonders how anyone copes in these highly fluid times with the decisions to be made about

sourcing of supplies and the pricing thereof.  China is getting more expensive but is still very  much

the low cost source for many goods.  One reads about large wage increases over there and that the

currency peg to the dollar is slipping to ease world economic tensions.... A recent quote for supply of our 3-dhooks was three times the previous amounts paid!  Goodness me how will the Germans so strict on pricing and worried about inflation cope with a trebling of prices?!  Answer is of course they would stop

buying and only the strictest control of costs govern where their business is allocated.

But what about manufacturing in the UK? Would love to do that and gain better control over production and much, much shorter lead times.  That is a nice solution to muse about but where is the manufacturing

base for relatively simple goods to which one can turn for a quote?  Any takers out there?  We are in

a pickle with this world so fickle and one wonders about closing shop as the struggle is overwhelming and the solution so cloudy.  Should 3-dhooks disappear off the market and with it a great idea, exports from the UK and local activity for delivery firms, accountant, book keeper, suppliers etc. 

Praise indeed- what better tonic for 3-dhooks?!

I have to say that there is nothing more rewarding for all one's hard work than receiving a great customer letter of appreciation.  Such a one arrived today as follows:-
  Hi Michael
The 2 bullnoser hooks arrived today, and are more beautiful than your website shows.  I can't wait to fit and start using them.
Cheque will be in tomorrow's post.
Many thanks for your prompt service, and very efficient correspondence.
I will certainly recommend you.
Regards
Julie
Thank you Julie and here's hoping your two new 28 cm Bullnoser 3-dhooks
live fully up to your expectations!

 

 

Gggggrrrrr! Coat racks vanish

Ever ready to create our customer's dream coat racks, we were delighted to obtain an indicated order for 2 fresh new coat racks for a new abode.  The customer, a charming lady who thrilled to our product offerings took a few days to review the items we had proposed.  I called to ascertain how she was getting
along with her choice, but un-beknownst ( what a word!) to her, her husband had already purchased a couple of off the peg racks in their new home, whilst she was closing down her old property.  Poor communications! Ahgggrrrr! Disappointed manufacturer!

Customer discloses how she found 3-dhooks on Google

This internet business is a taxing exercise to say the least.  The big boys ( usual culprits like Screwfix, Amazon and other ugly gargantuans with little imagination and a world class dullness of appearance and offerings) needless to say dominate the pages returned to the web browsing public.  One must therefore drill down to find the interesting stuff.  Yesterday, Claudia a German customer, said she had spent hours looking for coat hooks and coat racks before she spotted 3-dhooks.com website.  Charged with enthusiasm for our unique hooks ( practical, strong, high capacity and stylish too!), in came the order for a handful of coat hooks as well as a request for a quote for two coat racks similar to one she spotted on our Bespoke Coat Rack page.  I called her to ascertain how she discovered the 3-dhooks website and we had a great chat about the process.  This confirmed my belief that the internet is close to a racket that the browser must learn how to handle for best results.  Seek and ye shall find.  It is for most websites seeking to be found a zero sum game.  What on earth is the use of links?  For the most part they are never looked at I would venture.  Just an uneconomic game dreamed up by some one pretending to be rendering a useful service!

Sake's alive... a customer!

This recession is very, well extremely, demoralising.  Days drift by and the arid market for decent
quality coat hooks has virtually dried up.  Perhaps, me thinks, the grim reality of harsh economic times
has settled four square on the spending habits of Joe Public, the about to be thrashed consumer in our once opulent land.  Where is our Empire? Where's our money.  Goodness Gordon Brown did his best
to spend the future by his generosity to those in our country who need a job but couldna wouldna didna
wanna work as benefits and welfare were just too comfy. Aaarrrgggghhhh! Where's my gun! Too late, we're in a colossal hole, an eternal quagmire so sticky that only the American and Chinese helicopter
rescue teams combined might just save the day. But wait, the Yanks are as bust as we are.  The helicopter
they have is on its last legs. Oh inflation come our way, print that money of Bank Governors, its what you are good at and for which you get paid a very comfortable wage.  Gold you shine ever brighter. Time
to buy buy buy!  But hark a customer arriveth for 3 good solid hooks. Brilliant and thank you for visiting

3-dhooks.com!

Summer doldrums for coat hooks

All is quiet as people shed their outer layers of clothing for another season of warmth, sunshine (hopeful?!) and balmy days.  Coats, jackets, hats and all are firmly put out of sight and few think of
those awful coat hooks that are usually over-loaded and oh so inconvenient.  That is the least of my
concerns as a substantial customer has asked me to confirm prices for the next year or two.  Now
there's a problem. With currencies gyrating all over hell's half acre, just who on earth can figure out
what to charge X months hence.  Will there even be a world economy left I ask myself in darker moments of economic despair!  My goodness I have got it... quote prices for coat hooks in ounces of gold
( that would be nice!), or perhaps ounces of silver.  Oh Lord why make life so complicated? Why is man
destined to be governed by other men- all mere mortals, who think they know everything.  Our fresh faced prime minister and his side kick should take heed that I, governor of the bank of 3-dhooks.com,
strongly suggest slashing all government salaries the bigger they are the greater the cut.  Yes that's the

place to start.  I expect there will be less custom for the old hooks business. Oh drat!

Hooks for a Tack Lady

Very courteous of a recent customer to send this little missive saying that  I should
add it to the 3-dhooks website.  Much obliged I told the lady, a fine horsewoman and
show jumper in her own right, that I would 'saddle up' the website with her wisdom.
Not sure the arrangement on the front page looks great, but the message is there and
I was so pleased to have this quality feedback and useful guidance for any potential
customers in the horse and sporting fraternity!

 “I searched all over for some space saving hooks of a quality design for my tack room.  All the specific bridle hooks were only suitable for 1 or 2 items and the multi ones took up too much space.  These 3-dhooks are stylish and the bullnose end means they won’t scratch your saddles if placed next to them.  The 4 hanging hooks are all of a deep design so the bridles don’t just get knocked off.  Thank you for the excellent prompt service.”

   

Bespoke Coat Rack- pleasing on the eye!

An Edinburgh householder, a big factor in the commercial real estate business, wanted a similar

rack to one he had spotted on the 3-dhooks website, but with a few variations.  In particular the rack was to go in an entry way and the door opened onto the place identified for the rack's installation.  We decided it would be best to rake the shelf and accommodate the maximum door opening without hard knocking up against the shelf.  Also three 16 cm simple 3-dhooks in the central section would be ample for his needs along with the iconic Younger design of 2 sideways projecting 23 cm medium bullnoser
 3-dhooks off the supporting brackets.  The wall mounted coat rack was to be painted white and I have to say that the final product is really most pleasing on the eye.  Another one up for Younger Enterprises!

Hooks, Hounds and Horses..

As luck would have it, sometimes in life a few events coincide to make one realise that there are bigger opportunities out there than one had imagined.  Very content to have sent a sparkling new set of a dozen hooks to a grand English country estate, the owner of which is dedicated to horses, then a few days later a desperate for space owner of a tack and riding business contacted us asking for our 3-dhooks.  She had looked long and hard but was unable to find what she wanted.  She tried various keyword search terms and finally 3-dhooks.com hoved into sight.  We had a good chat and agreed that our keywords could be expanded to cover various tack related terms to facilitate the discovery of the wonderful 3-dhook set.

This sport related market comes on top of a recent sale of the large 28 cm bullnoser hooks to a Scottish Estate where there was  need to tidy up the storage of their fishing rods and tackle.  Great idea!

Finally, I ask myself is it time to push the boat out and advertise in the Horse and Hound as well as an appropriate fishing related magazine.  Sounds good but I quake with trepidation at the cost thereof!

Such praise... worthy of immediate posting!

The dozen Bronze Age 23 cm Medium Bullnoser hooks arrived at their grand destination.
Today a cheque in settlement dropped onto the front door mat along with a very charming
letter from the satisfied customer.  I sure do purr when my coat is so handsomely stroked!

Here are the words of praise that arrived with the payment, so gratifying to receive!

" Dear Michael,   I received my hooks today.  I was exceptionally pleased with your service

and even more so with the quality of the hooks themselves.  I will certainly recommend you to all my friends.  Many thanks.  JW."

Oh I say! Hooks for a palatial home..

The coat hook business seems to have been 'on ice' lately. Have we slipped down the search engine list, consigned to oblivion for ever more I asked myself on a another cloudy and windswept day? Then, whilst out walking the dog, my trusty Blackberry vibrates in the folds of my pockets with some urgency. I waited until I got home to check out the incoming mail. Goodness me! A weighty order from Canada for a couple of hundred hooks to replenish stocks and a lovely order for a dozen Bronze Age 23 cm
Medium Bullnoser 3-dhooks from a grand establishment in the UK ( see picture) had arrived. Faith in humanity restored. It is comforting to know that our fine design of
coat hooks that we call the 3-dhooks, still find favour amongst the fine homes of our
country. The sun is shining today even though the election rumpus is in full swing and
don't we all know what a frightful mess Gordon and his poodles have brought us in to. I wish I could print money in my business like he does to support a country the economics of which are those of the mad house.

Classic Brass Coat Hooks for America

It is a funny if slightly strange thing that we received a good order for our classic
brass coat hooks from America. Normally you can find what you want on the internet in America. About ten years ago we handled many American orders which gradually dropped off
as the web became more competitive and niche suppliers of just about everything popped up
over there. I recollect sending some classic brass coat hooks off to a customer in the mid west who couldn't find the classic hook anywhere in his city. Well behold ten years or so later, another customer has had the same problem and had to come directly to us in
Scotland to satisfy their need for the style and elegance of the classic brass hook. I am not complaining, but perhaps the internet has not filled all the needs of customers everywhere with everything they can dream of! Moral of the story is there are still opportunities for the entrepreneur out there. I would say the biggest drawback one is confronted by is the colossal level of government deficits and the need for balance which means tax rises, economic slowdown and so forth. Invest in a big inventory, and you could be stuck with a big headache!

Renovation demand for coat hooks from 3-dhooks.com

Yesterday was a day of surprises. A friend was passing through St Andrews and called to say could they pop in as they were refurbishing their house on Mull and needed coat hooks. Shortly the door bell rang and we skipped into the hook store to check out what would be appropriate for their needs. Luckily they have a good space for all types of hooks and a variety of purposes to which they were to put to use:-

Hooks for the bathroom- large swivel chrome hooks;
Hooks for their wet gear- medium 23 cm Bullnoser 3-dhooks
Hooks for storing their fishing rods- large 28 cm Bullnosers
Hooks for the backs of bedroom doors- small swivel chrome hooks
Hooks for the boot room- large swivel brass hooks

Satisfied with their haul, it seemed to me that Christmas had arrived early for them, so pleased with the choice and variety from which they could select. They disappeared off into the gathering gloom, having made a quick change into smart clothing, on their way to some celebration in Edinburgh. No doubt the jingle of hooks in the boot made for a pleasant reminder of uncovering a real hoard of hooks!

Oh praise I love thy fair complection...

Can one but crow about a truly beautiful letter from a satisfied customer such as this quoted verbatim? This underscores the true nature of the work we do at Younger Enterprises, based on an old fashioned model of the world but evidently so appreciated by customers starved of decent treatment by modern day rapacious vendors!

" Please find enclosed a cheque to cover your invoice. May we thank you for your prompt delivery and trust in sending the goods before payment. It has been many years since service like yours has been offered to us."

Mundane a subject such as coat hooks, one can still find room for excellence, service, style and grace.

Coat Racks on the move...

Today, my birthday, was to be the hand-over day for the latest coat racks. To minimise the cost, the purchaser agreed to visit the home of 3-dhooks and collect his booty. An
early phone call however changed the handover. Instead it has been agreed to meet at the
B&Q car park in Dundee. Now wouldn't it be great if B&Q could have a look see at the magnificent coat rack sporting the greatest coat hooks available on earth. These hooks are definitely NOT AVAILABLE at B&Q, not no-how! It is on the other hand a pleasure to know that a customer, who rejected the idea of buying the run of the mill hooks available at B&Q, will be collecting a very smart new rack on their premises. I will probably pop in for a few screws just to keep an eye on their tired stock of hardware!
Cheers!

Two more coat racks for local Scottish customer

Evidentally we are still very much in the grips of winter as customers are still thinking about their hanging problems and storage solutions. An Edzell customer has finished an major change to his residence and thought about hooks and a coat rack for the new specially dedicated coat hall for which he now has ample space. We asked how he came across 3-dhooks and he said his first thought was a visit to B&Q. He rapidly shed that idea, which is 'no idea' at all and checked out on the internet under his local search function to see what might pop up. Younger Enterprises has been busy assuring a good ranking in the local search engines for Scotland and sure enough he found us promptly. These racks were to be quite large at six foot in length. One on top for the
grown ups and guests, and one under for the three children. Well, here's what we came up with and long may they serve their purpose in the rural countryside of Angus.

Out of ice - a coat rack is born....

Let's face it, life in Scotland is a wee bit grim these harsh and pesky days of winter. In itself that does not negate any warm feelings of glowing satisfaction when yet another order for a new, bespoke coat rack rolls in for prompt execution. Stepping gingerly over the snow and ice, I negotiate my way to the sub arctic temperatures of the carpentry room at the back of the garage ( which I might add stores approximately 15 tons of coat hooks). I unlock the door and behold my trusty right hand man Paul Edwards has transformed the space and got rid of all the excess clutter such as dismantled wardrobes & etc. My heart gladdens when I see the superb power tools lately purchased made by FESTOOL, a truly fabulous German make that underscores their brilliance at such
things. In no time the wood is sized, cut, shaped and put together all perfectly squared up. Now the sticky, tricky part has to be overcome. In these frigid conditions how quickly will the stain and varnish harden off? Well, easily done if you remove the new rack to the boiler house and take advantage of the heat from our old boiler. Job done and another satisfied customer in Sterling will have a rack to be proud of for ever more. Service rendered, weather notwithstanding!

Coat Racks for a castle

The winter chill seemed to have put a crimp on the spending habits of the nation until
we were greeted by an order for the prompt delivery of two coat racks for a distraught
mother. Evidently her accommodation was substantial, her needs were overwhelming and most of their coats were on the floor. A quick fix was required and we stepped up to the plate and within a few days the racks were on their way. 'Fabulous' was her response to the service from YOUNGER ENTERPRISES! One rack incorporated 7 medium sized 23 cm bullnoser coat hooks and the other 7 16 cm simple coat hooks. All done and dusted and
hopefully a permanent fixture in a Kincardineshire castle for ever more!

Andy Murray, hang it all, needs better advice and hooks

The Australian Tennis open final against smooth Roger was, sad to say, all too predictable. Murray's service game was second rate. The number of times the ball was
served into the net was depressing. Why oh why does he not do something about it I ask myself? I honestly think it is down to poor coaching. Now if I were in charge, I would ensure that Andy gets the ball over the net every time he serves, no matter how hard he
hits it. How? Well, simple, in practice raise the net two or three inches so that he really has an obstacle to overcome. Once he gets into matches he will be used to serving
into the box over a high net, ergo in a match with a lower net it should be a doddle. This coaching advice comes free from the creator of great ideas in the hooks and hanging department at www.3-dhooks.com, which incidentally serves up the greatest hooks, coat hooks and hanging devices that any tennis player should never do without.

Viscissitudes of life! No view for a wandering coatrack.

Business has it's ups and downs. We normally rely on the trusty service provided by
Parcelforce to deliver in a timely manner to our customers up and down the breadth of the land. However, we just had a 'major' shock. A customer tapped in the wrong house number for the delivery, hitting a 4 instead of a 3. The package, a hefty item, was to our surprise, when alerted of a so far missing delivery, marked down in the track and trace facility as being "Refused by Addressee". Goodness me, horror of horrors. A week
later the forlorn package was returned to us at no cost ( that was the one positive of this event). One has to ask, why on earth with its data base they could not put two and two together and deliver across the road instead of going to the entire palaver of returning the perishing package to Scotland from down south. Anyhow, mindful of the hard times we volunteered to swallow the extra mailing and the customer was very grateful. Coat rack enjoyed the round trip but was deprived of a decent view as most traveling was done at night, not to mention the restriction of some some heavy packaging!

Replicate that Coat Rack only in Pine with bronze hooks

A busy lady in Surrey called to say she needed a new rack just like on on the website
of 3-dhooks.com. In fact the one on the page http://www.3-dhooks.com/coatracks.htm bottom right was just fine, however she preferred a waxed pine finish rather than white
gloss. Bingo a couple of days later, the job is done and here is the result with which
I trust she will be most pleased. Decent coat hooks will help create a much more useful item for storage and surely Younger's 3-dhooks are just the job! Unique, versatile, functional and stylish. What a winning line up from the home of 3-dhooks.

Help! Too much business...

My goodness, the snow has barely melted and customers are knocking our door down. "I
want a new, bespoke coat rack with your amazing hooks!" "I like the one on your website, the story goes, coat rack page down at the bottom with a glove compartment. Another farmer has just been sent his with 5 of our giant 28 cm Bullnoser Hooks on an oak back. That will take a great deal of stuff to fill up all the space. He can even pop his wellies on top or as I suggested store his wine there is he likes. Soon may have to employ someone to help, but with all those rules, regulations, costs and pension funds and holidays and maternity leave and well, you get the picture. Think I will stay a one man band and let my chisel do the talking!