Ah yes of course... Long Hooks, musn't forget!

An inquiry came in for two 3-dhooks, one a 23 cm and the other a 28 cm bullnoser.  The
inquiry arrived shortly after I spent a large sum on advertising the great 3-dhook line in
the magazine Refurb & Renovation news (pge 59 of the April edition).

Having responded with cost details, I heard nothing in reply.  Impatient as ever, I rang the
customer at his office, a construction company in Essex.  He was very polite and appologetic
that he had not come back to us, but was undecided about size and needed to take a
fresh measurement.   He was delighted to find the website and said he used the term
Long Hook to find us.  I could not find us under this obvious term, so I am now going
to fill in the blank and correct the error.  Long Hooks will be featured for future reference

28 cm Long Bullnoser 3-dhook LONG HOOK

amongst our key words! Silly twit Younger, why didn't you think of that before???

Beautiful bespoke rack LOST & FOUND!

It is with great pleasure that our newest director of the Hook Enterprise zone, David Young, has
scored with his first bespoke coat rack for a busy Bristol doctor who asked for a rack to install
in her front entrance.  Plenty of hooks and a shelf over.  Limited space, so with her approval of
the design and detail, the rack was sent off and pictures emailed to demonstrate the hand crafted
item.  Here's a side on view...

The testimonial from the customer is so
nice that it is worth repeating...

"This looks absolutely beautiful !  Thank you
so much for all the trouble you have taken.
Happy to send photos and a testimonial if useful!"

Great stuff David... sure beats working for the
government!

Following on from the above, let it be known that the delivery agent TNT has LOST the package as
large as it is.  Completely! Vanished.  Thanks TNT...
is this your usual standard of delivery? Others seem to think so too.   AAAARRRRGGGGHHH
FOOTNOTE to this saga.  A week later the good customer rang to say the rack had been found
and finally delivery.  A case of Coat Rack : Lost and Found!  Merci bon Dieu.

Take the colour OFF!

Orders from Germany- please we want 30 of your medium four prong hooks but
without any paint or colouring.  An unusual request.... so first we gave them the option
of 30 bronzed hooks rather than 30 powder coated hooks.  We'll see what their reaction
is and hope they will be pleasantly surprised by that alternative...  Expect to hear from
them tomorrow.

If not, it will be a rush job to sand blast the colour off 30 hooks or at least get a price
for that and an emergency shipping over to Germany to keep them happy for Christmas!
Time will tell how this one works out...

As it turns out, our efforts to strip took much longer than expected and so the customer vanished
into thin air.  Oh well c'est la vie and now we have 30 hooks needing a decent finish of some
sort.  Thought I would try a nickel finish and see how they look.

Encore!

Just a quick post as one really can't overlook such a
pleasant comment received yesterday with a cheque in payment
for 8 Large Swivel Brass coat hooks!  Thank you Harriet in
Oxon, it was our pleasure to do business too!

" WHAT SERVICE, THANK YOU SO MUCH.
   THEY LOOK GREAT!"

Service is at the top of our work approach as it seems to
be lacking in many other web based businesses from the
comments we receive.  For instance, we hear such comments
as "Cheque on delivery?  It has been a long time since we
had such service and trust!"

TRUST = SERVICE = CUSTOMER RESPECT = CONFIDENCE

This is our brand of business.
Cheers

The halo effect!

STOP PRESS


Letter just in from satisfied coat hook customer!

"Dear Michael

   Thank you again for your wonderful service.
        It's a pleasure to do business with you.
             Kind regards..."

 Says it all in a few words, succinctly.  Ah the sun shines in
the world of ironmongery and coat hooks.

Another winner for 3-dhooks, the world's 'greatest' coat hooks

As they say, I am sooooo happy with a few recent orders that in my
humble view reflect the true worthiness of the 3-dhook family set
of coat hooks.  How grand to receive an inquiry that gets straight to
the point... 
" Good products!  It took me a couple of hours browsing to find the hook I wanted - long and deep so coats are separated from each other so not having to take one off to get one underneath... and visible.  Congrats!"

Now here in lies the nub of a problem.  Are the search engines giving the customers some results they can use, or just regurgitating the same big old, tired old, boring and dull? Well rather. So folks the message is DIG DEEPER. Search on the sunny side of the road and don't be put off if the good old search engines just leave you in the shade!




 

There's a heart beat in hook land.

After a few ggrrrr moments lately, there's a smile on my face today.  A customer in Oxfordshire
with three small children protested that all their coats were on the floor and the work on his new
home was never ending.  Finally, at the end of his tether, he resolved to sort out this particular
problem.  A quick Google for coat hooks, second page and there hey presto was the solution.
Clearly requiring lots of hanging capacity, the only coat hooks worth their salt were those offered
by Younger Enterprises and in particular their own design set of 3-dhooks.

Sensing his mounting panic for a quick delivery, the 13 hooks were parcelled up and sent off
by first class post (hopefully arriving Saturday morning).  Pleased with our efforts to meet his
urgent need, he emailed a kind and generous letter of praise.  Now it is up to the Post Officeto get off its ... and deliver on time!