Encore!

Just a quick post as one really can't overlook such a
pleasant comment received yesterday with a cheque in payment
for 8 Large Swivel Brass coat hooks!  Thank you Harriet in
Oxon, it was our pleasure to do business too!

" WHAT SERVICE, THANK YOU SO MUCH.
   THEY LOOK GREAT!"

Service is at the top of our work approach as it seems to
be lacking in many other web based businesses from the
comments we receive.  For instance, we hear such comments
as "Cheque on delivery?  It has been a long time since we
had such service and trust!"

TRUST = SERVICE = CUSTOMER RESPECT = CONFIDENCE

This is our brand of business.
Cheers

The halo effect!

STOP PRESS


Letter just in from satisfied coat hook customer!

"Dear Michael

   Thank you again for your wonderful service.
        It's a pleasure to do business with you.
             Kind regards..."

 Says it all in a few words, succinctly.  Ah the sun shines in
the world of ironmongery and coat hooks.

Another winner for 3-dhooks, the world's 'greatest' coat hooks

As they say, I am sooooo happy with a few recent orders that in my
humble view reflect the true worthiness of the 3-dhook family set
of coat hooks.  How grand to receive an inquiry that gets straight to
the point... 
" Good products!  It took me a couple of hours browsing to find the hook I wanted - long and deep so coats are separated from each other so not having to take one off to get one underneath... and visible.  Congrats!"

Now here in lies the nub of a problem.  Are the search engines giving the customers some results they can use, or just regurgitating the same big old, tired old, boring and dull? Well rather. So folks the message is DIG DEEPER. Search on the sunny side of the road and don't be put off if the good old search engines just leave you in the shade!




 

There's a heart beat in hook land.

After a few ggrrrr moments lately, there's a smile on my face today.  A customer in Oxfordshire
with three small children protested that all their coats were on the floor and the work on his new
home was never ending.  Finally, at the end of his tether, he resolved to sort out this particular
problem.  A quick Google for coat hooks, second page and there hey presto was the solution.
Clearly requiring lots of hanging capacity, the only coat hooks worth their salt were those offered
by Younger Enterprises and in particular their own design set of 3-dhooks.

Sensing his mounting panic for a quick delivery, the 13 hooks were parcelled up and sent off
by first class post (hopefully arriving Saturday morning).  Pleased with our efforts to meet his
urgent need, he emailed a kind and generous letter of praise.  Now it is up to the Post Officeto get off its ... and deliver on time!

It's a GGGGgggrrrrrrrr day for 3-dhooks

Blow up the world, I am on poor form!  One gets such days and this one has been simmering
for about a week.  Two decent inquiries for brass swivel hooks and a coat rack, promised a decent
bit of business.  Emails received, politely answered, promptly too.  But hark where are the customer
replies me wonders.  Follow up phone calls ( one to North Carolina, USA) and left messages elicit
a big, fat zero response.  Does my 'breath smell' (!) I ask?  What's the point of requesting  a response
to a need and the just leaving the answer to gather dust in the gutter.  Yup, it's a gggrrrrrr day.  Don't
bother to ask how I am.  There is a big cloud over my head and a pit bull terrier spitting venom
just waiting to grab the nearest passer by.  Customers welcome.  Spoil sports, ahem whilst I clear
my thoughts and arrange for a more christian response!


 

Great compliments for excellent coat hooks from 3-dhooks.com!

It is always a great pleasure to receive a cheque in
the post as well as a great compliment from a highly
satisfied customer.  This morning two such incidents
have prompted me to put pen to paper and record the
satisfactory outcome for the completion of some coat hook business.  Quoting directly, a Scottish lady says:-  "Very many thanks for the excellent hooks.  There may well be another order coming mid 2012!"  And a second gentleman from Berkshire who ordered some of our largest 28 cm Bullnoser 3-hooks, reported  "I love the hooks and so do my friends who have seen them.  Excellent value and quite different from what else is out there!  Cheers".  All I can say is 'Roll up, Roll up' there are plenty more for the asking!
"

Welsh Holiday Home Seeks Super Coat Hooks

Business is a funny animal. Sometimes it is dormant, other times full of pleasant surprises.
Today was one of those that fell into the latter category.  An email came in from a former, evidently
very satisfied, customer.  Here's what she had to say..
     
      I ordered some of your wonderful hooks a few years ago and am now back for more, please.
     I'm after 6 x 28cm bullnoser hooks and would like to take up your current special offer too.      Once we've established price and postage, when do you think I might get them?  I'd love it if it was by 31st August, if possible. 

Well, that was a good  order but, and here I have to admit my lapse of memory, I had a spring
special offer on the website which enabled the good lady to get an extra half dozen 28 cm
simple 3-d hooks for free.  Ouch. Never mind...will remove the offer asap.

Soon the 12.5 kilos of hooks were tightly packed and ready for a speedy delivery to a
delightful place in Anglesey.  (I often check the address on Google Earth which reveals 
where my little babies end up!). Final remark from the lucky customer...
All arrived safe and sound. Thank you for fabulous products and service, yet again!